Okay, now you are really frustrated - and you want to know if the camera is viewable without the OWLR app. Then, when you are outside of your home network, you should be able to see your camera feed (as long as the network supports it and so on). This page ( ) should give you more details on various popular routers. Create a TCP rule for the Port Forwarding rule and apply this to your router. Usually you know the internal IP address for the camera (it is in the found in the Network Config section of the OWLR app) and the port (same place). When you go to the Admin interface of your router, in the Advanced section of the Router Settings, you should be able to create a Port Forwarding Rule for the camera. If you remember, we asked you to remember your port number for the camera.
This is a more amusing way of describing "Creating a Port Forwarding Rule" on your router for the port number of your camera. Continuing the analogy, you are going to Mom and writing down the path from the front door to your room. It still is not working! What do I do?The next step is about that dreaded "port forwarding" thing you heard about. I'm an Apple AirPort/Time Capsule/AirPort Extreme user! What do *I* do?Since Apple created their own UPnP protocol process, we set up a simple step-by-step process for you right here: Rediscover and reinstall the camera with the External Access turned onįor the major router manufacturers, this should be the way to make it work.Figure out which port the camera is on (you can find this in the Settings of the Camera on OWLR) and write it down.Turn on the UPnP setting (which is likely in the Settings section).Access the Admin interface of your router.
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How to solve this problem?The most simple way of solving this problem is: This is something you will have to check with your router manufacturer. But, because it is likely your camera supports UPnP, your router may or may not be the problem. There are a number of potential reasons why this might happen. maybe the router is off/lost power/lost connection (Mom fell asleep?).maybe the connection between our test server and your camera had traffic delays (your little brother kept blocking me with his Big Wheel and I never made it to the door).
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maybe the UPnP was not done when we tested, and now it is (Mom took longer to write down the password and remember to ask).maybe your router does not support UPnP or it does but was not turned on (Mom not listening).Now, to be very clear, this does not say there is DEFINITELY a problem, this is saying there MIGHT be a problem. If the test fails, we show you with the popup to better understand that you might need to test your router. We do the same thing with your camera - we ask the router if your camera is there. If you are there, Mom will say you are home, but without the password - we could not go up and see you. Think of us as your friend coming to the door and asking your Mom if you are there - without the password. That is essentially what your camera is doing to the router when it sends a UPNP request - asking the router to make sure that only requests with the right name and password can get to the camera.īut sometimes - either you do not remember to ask your Mom to allow friends in (camera does not know how to ask for UPNP) or your Mom does not understand what you are saying because she is not listening (the router does not understand a UPNP request), then the UPNP request does not work.Īt OWLR, we do our own external test to your camera AFTER it has been set up. Assuming you are not grounded - then, when your friend comes to the door and asks for you (and gives your password), then your Mom tells them to go up to your room and you can speak to your friend.
Now, imagine you you tell your Mom that you are in the bedroom and it is okay for people to come up if they know the secret password. If you want to be left alone, no matter who shows up at your front door, your mother is going to say "No, no one is here." and thus, no outside visitors can see you (or your cameras).
Universal Plug and Play (UPnP) is a method for the camera to ask your router to open a specific port on the router to allow for access to the camera.
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